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Old 10-22-2012, 12:30 AM   #1
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Default On Star Issues?

I bought my Spark on August 6th. To date, my on-star is still not activated in my car. They tell me they get an error message. I've taken it to the top of onstar (or so I'm told) and even to my dealer. I did manage to get a call from on-star saying the issue is that my car was not in their database, and that they would get it in there, but that it would take some time. Almost 3 months now and still no on-star. I love this car, but I am NOT impressed with on-star and it's integration with GM. I'm getting the brush off from them I feel.

Anyone else having issues getting their on-star activated in their car?
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Old 10-23-2012, 07:23 PM   #2
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When last have you checked up with On-Star? Have you tried going to your dealership to see what they can do about it?

Was On-Star suppose to be setup from the time you took delivery of your Spark?
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Old 10-23-2012, 09:21 PM   #3
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Originally Posted by chevysub View Post
When last have you checked up with On-Star? Have you tried going to your dealership to see what they can do about it?

Was On-Star suppose to be setup from the time you took delivery of your Spark?
My dealer told me to setup my onstar before I even left the car lot with it, which didn't happen, I was on the on-star phone with them for almost 30 minutes. So then they said they would call me back, never did, so I call them again tried to reactivate it, this went on about 3 or 4 times until I eventually asked for a supervisor. Finally I was frustrated enough to notify my dealership that I bought it at (which is 100 miles away so I can't just run down there). They sent an email to someone in onstar. lo and behold, it prompted a call from them saying it would take a while longer but they were working on it. That was three weeks ago.

Question: How long does it take to make something work that's SUPOSSED to work!? That is my issue. Why are they selling me something that's not working but they claim it to be? I think it's taken WAY too long to get this issue resolved. I think On star does NOT care about my issue. To date they still have not called me back to tell me my car is ready to be activated. You can rest assured, that they will NEVER see a penny from me in the way of a subscription!
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Old 11-08-2012, 11:52 AM   #4
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Default OnStar

Thank for you for posting these concerns. Your business with GM is appreciated and I apologize for negative experience with OnStar. I can look into this for you if it's still not resolved. Please send an e-mail to gmcustsvc@yahoo with the VIN#, your name, and situation. I hope this is resolved quickly for you and that you're enjoying your Spark. Thanks for choosing Chevrolet!

Matt,

GM Customer Assistance
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Old 11-08-2012, 09:40 PM   #5
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Originally Posted by Chevy Customer Service View Post
Thank for you for posting these concerns. Your business with GM is appreciated and I apologize for negative experience with OnStar. I can look into this for you if it's still not resolved. Please send an e-mail to gmcustsvc@yahoo with the VIN#, your name, and situation. I hope this is resolved quickly for you and that you're enjoying your Spark. Thanks for choosing Chevrolet!

Matt,

GM Customer Assistance
Thank you for your response, I actually got it activated today. A nice lady helped me get things moving.
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Old 11-09-2012, 12:44 AM   #6
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Originally Posted by joehornback View Post
Thank you for your response, I actually got it activated today. A nice lady helped me get things moving.
Chevrolet for the win

How long did the whole process take?
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Old 11-10-2012, 10:07 AM   #7
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Originally Posted by sparked View Post
Chevrolet for the win

How long did the whole process take?
I've owned the car 3 months and two days. I started trying to activate it before I even drove it off the lot. I know I called them at least 10 times.
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Old 11-12-2012, 04:50 PM   #8
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Originally Posted by joehornback View Post
I've owned the car 3 months and two days. I started trying to activate it before I even drove it off the lot. I know I called them at least 10 times.

Thats pretty bad you shouldnt have to call them 10 times for something such as that, at least you got through and got that issue resolved.
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